PRIVACY POLICY
Mahadevi Retreats S.A.S.
Everything you need to know for a safe, supported experience
Mahadevi Retreats S.A.S. (“Mahadevi,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with care, transparency, and responsibility.
This Privacy Policy explains how we collect, use, store, and protect personal and health-related information when you visit our website, apply for a retreat, or participate in our programs.
Who We Are
- Legal Entity: Mahadevi Retreats S.A.S.
- Registered Location: Medellín, Antioquia, Colombia
- Jurisdiction: Republic of Colombia
Mahadevi Retreats operates as a wellness, hospitality, and cultural facilitation company. We are not a medical or mental health provider.
Information We Collect
We collect only the information necessary to operate responsibly, communicate clearly, and ensure participant safety.
a. Personal Information
- Full name
- Email address
- Phone number
- Country of residence
- Emergency contact details
b. Health & Screening Information
- Medical history disclosures
- Mental health disclosures
- Medication and supplement information
- Lifestyle and preparation-related information
This information is collected solely for screening, safety, and participation purposes.
c. Payment Information
- Payment confirmations and transaction details
- We do not store full credit card numbers
- Payments are processed through secure third-party platforms
d. Website & Technical Data
- IP address
- Browser type
- Device information
- Cookies and analytics data
How We Collect Information
We collect information through:
- Website forms
- Retreat application and screening forms
- Email communication
- Booking and payment platforms
- Signed agreements and consent documents
How We Use Your Information
Your information is used strictly for legitimate purposes, including:
- Retreat application review and eligibility screening
- Communication before, during, and after retreats
- Safety and emergency preparedness
- Logistical coordination and scheduling
- Integration and follow-up support
- Legal, accounting, and administrative requirements
We do not sell or rent your personal information.
Health Information & Confidentiality
Health and mental health information is handled with heightened care.
- Access is limited to authorized staff only
- Information is used strictly for safety and screening
- Data is stored in secure, encrypted systems
- We follow HIPAA-aware and best-practice privacy standards, even when not legally required
In complex cases, we may recommend consultation with a licensed healthcare professional. We do not share your health information without your consent unless required for safety or by law.
Data Sharing & Third Parties
We may share limited information with trusted third parties only when necessary, such as:
- Payment processors
- Booking or form platforms
- IT and security providers
- Legal or regulatory authorities when required by law
All third parties are required to maintain confidentiality and data security.
We do not share personal data for advertising or resale.
Cookies & Analytics
Our website uses cookies and analytics tools to:
- Improve functionality and user experience
- Understand website traffic and usage patterns
Cookies do not collect sensitive personal or health information.
You may disable cookies through your browser settings, though this may affect site functionality.
Email Communication
By submitting your email, you may receive:
- Retreat-related communications
- Application updates
- Important safety or logistical information
You may opt out of non-essential emails at any time
We do not send spam or sell email lists.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal or safety obligations)
- Withdraw consent for non-essential processing
Requests can be made by contacting us at the email listed below.
Data Retention
We retain personal and health information only for as long as necessary to:
- Fulfill retreat participation and safety obligations
- Meet legal, accounting, or regulatory requirements
Data is securely deleted when no longer required.
Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- Secure servers and encrypted storage
- Restricted staff access
- Confidential handling protocols
No system is 100% secure, but we take privacy protection seriously and continuously improve safeguards.
International Participants
By using our services, you acknowledge that your information may be stored or processed in Colombia.
We take appropriate measures to protect international participant data in line with this policy.
Children’s Privacy
Mahadevi Retreats does not knowingly collect data from individuals under 21 years of age.
Policy Updates
We may update this Privacy Policy from time to time.
- Updates will be posted on this page
- Significant changes may be communicated via email
Continued use of our website or services constitutes acceptance of the updated policy.
Contact Us
For privacy questions, data requests, or concerns:
- Calle 10 Sur No. 43A-54, Medellín, Antioquia, Colombia, 050021